Birmingham Solar Panels privacy statement
Last updated: 8 November 2026
This statement explains what we do with your details when you request rooftop solar or battery quotes, apply to become an installer partner, or contact us. We only ask for what we need.
Who we are
Birmingham Solar Panels is responsible for your personal details (the "controller").
- Address: Newcastle upon Tyne
- Email: through our contact form
See what the quote form collects
- your name, email address, and phone number if you give it
- the postcode of the home, house type, whether you own it, which way the roof faces and any planning or estate rules you mention
- the system size you have in mind, battery interest, when you'd like it fitted and rough monthly electricity spend
- how many installers you'd like quotes from, and anything you add in the notes box
- that you ticked the box agreeing to this, and when
When you apply as an installer partner Your company name, your name, contact details, the postcodes you cover, what you fit, and the certification and insurance you tell us about.
When you contact us Your name, contact details and whatever you tell us.
When you browse Only if you allow analytics cookies: how you use the site, through Google Analytics and Microsoft Clarity. See our cookie policy.
We don't need sensitive details, such as health information. Please don't send them.
How we use it, and why we're allowed to
| What we do | Our legal reason |
|---|---|
| Keep your quote request and contact you about it | Your consent, given with the tick box on the form |
| Send your request to installers who cover your area | Legitimate interests: you asked for quotes, and installers who cover your area need your details to give you one |
| Answer your messages | Our legitimate interest in replying to you |
| Assess an installer's application and agree terms | Steps you ask us to take before a contract |
| Keep a record of your request and the box you ticked | Our legitimate interest in being able to show it |
| Prevent fraud and misuse of the site | Our legitimate interest in protecting the service |
| Analytics | Your consent (through the cookie banner) |
See who receives it
We pass your request to installers who cover your area. Our service is free to homeowners. Installers who receive it may pay us for the introduction. We use a few trusted services to run the site. They only use your details to do their job for us.
| Who | What for | What they see |
|---|---|---|
| Installers who cover your area | Arranging a survey and quoting you | What you told us in the quote form |
| Zoho (Zoho CRM, Zoho Flow and Zoho Mail) | Our customer records, and sending and receiving email | Your request, messages and contact details |
| Cloudflare | Hosting this website, security, and a backup copy of requests and messages | Website traffic; request and message details |
| Google Analytics, Microsoft Clarity | Site analytics, only if you allow cookies | How the site is used (not your form answers) |
Once an installer has your details, they handle them under their own privacy notice, for your quote and any work you agree with them.
We'd only share your details with anyone else if the law requires it.
Where your details are held
Zoho holds our customer records and email in its EU data centre. Cloudflare, Google and Microsoft may process data in the USA or elsewhere. Where that happens, the transfer is covered by UK adequacy rules or approved contract terms.
We sometimes work from Spain, so your details may be viewed from there. The UK recognises the EU and EEA as giving your data adequate protection.
See how long it is kept
- Quote requests and messages: [HOW LONG WE KEEP ENQUIRIES] from our last contact with you, unless we've passed them to an installer.
- Requests we've passed to installers, with the record of your request and the box you ticked: [HOW LONG WE KEEP ORDER RECORDS], in case a question about the introduction comes up.
- Installer applications: for as long as the firm is a partner, and [HOW LONG WE KEEP ORDER RECORDS] after that if an agreement was signed. Applications that go nowhere: [HOW LONG WE KEEP ENQUIRIES].
After that, we delete your details or make them anonymous. Withdraw sooner and we'll delete what we don't need to keep.
Your rights
You can ask us to:
- give you a copy of your details;
- correct anything that's wrong;
- delete your details;
- stop or limit how we use them;
- move them to another organisation, where that applies.
You can withdraw consent, or object to us passing on your request, at any time. We'll stop and ask any installer who has it to stop too. Withdrawing doesn't undo anything that happened before.
To use any of these rights, use our contact form. We'll reply within one month. It's free.
Complaints
If you're unhappy with how we've handled your details, please tell us first through our contact form.
You can also complain to the Information Commissioner's Office (ICO): ico.org.uk, or 0303 123 1113.
Other things to know
- We don't make decisions about you using fully automated systems.
- This service is for adults. We don't knowingly collect details from anyone under 18.
Changes to this statement
We'll update this page if anything changes and show the date at the top.